WORK WITH US

Reshape the mortgage experience.
Reimagine your career.

Is honesty, hustle, and heart in your DNA? Then maybe you should join the DHL family. We look for people who want to reshape the mortgage experience by lending with transparency, approving with speed, and connecting with people.

Our core values:

  • Integrity:We honor our commitments with a sound moral compass.
  • Community: We participate in our community with a charitable heart.
  • Respect: We value our clients and work partners through our positive actions and words.
  • Clients: They are at the heart of our business. We work with people and families, not transactions.
  • Family: We cultivate and cater to a family atmosphere.
  • Success: We consistently achieve targeted goals and challenge our limitations.

Work With Us – Careers

Branch Manager / Producing - Various Locations

REPORTS TO: CEO

EXEMPT/NON-EXEMPT: Exempt

SUMMARY

As Branch Manager, you manage branch staff activities including the origination, processing, closing and funding of mortgage loans within the branch. Assure excellent quality service is provided to our customers. Anticipates and prepares for the continued growth of the branch and recruits and trains new employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manages a staff of Loan Officers Loan Partners, Loan Processors, Jr Processors, and Processing Support Liaisons.
  • Recruit, hire, train, develop, coach, and lead a high-quality team.
  • Track, monitor, and manage all staff hours and overtime to maintain productivity and SLA’s.
  • Manage branch productivity and performance to meet or exceed monthly goals
  • Constantly communicate and collaborate with other departments regarding loans submitted to those departments to achieve the best outcome for loan.
  • Resolve, escalate, or remedy customer service issues in a professional manner.
  • Implement new processes on a branch level
  • Work closely with Marketing to develop strategies for branch growth
  • Other duties as assigned

DESIRED SKILLS AND EXPERIENCE

  • 5+ years of mortgage loan origination, funding 7+ loans per month
  • Minimum of 3 years managing experience
  • Active NMLS in good standing
  • Advance knowledge of mortgage origination and compliance
  • Demonstrated ability to work in a demanding, fast paced, team-oriented setting
  • Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
  • Encompass experience
  • Strong math and analytical skills
  • Excellent written and verbal communication skills
  • Ability to prioritize, multi-task and meet deadlines
  • Strong organizational skills
  • Ability to handle competing priorities effectively and within established timeframes

Loan Officer - Various Locations

REPORTS TO:  BRANCH MANAGER

EXEMPT/NON-EXEMPT: Non-Exempt

SUMMARY
As Loan Officer, you are responsible for building strong relationships with clients and providing excellent customer service.  Thoroughly walking borrowers through the mortgage loan process and act as a liaison between clients and internal staff.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Obtain complete and accurate 1003 and collect supporting documentation
  • Answer client inquiries regarding rates and products
  • Maintain productivity according to SLA
  • Constantly communicate and collaborate with other departments regarding loans submitted to those departments to achieve the best outcome for loan.
  • Manage an accurate CRM
  • Work with Marketing department to create and distribute compliant material
  • Other duties as assigned

DESIRED SKILLS AND EXPERIENCE

  • 1+ years of mortgage loan origination, funding 2+ loans per month
  • Excellent knowledge of mortgage origination and compliance
  • Active NMLS License is good standing
  • Ability to multitask and prioritize efficiently
  • Demonstrated ability to work in a demanding, fast paced, team-oriented setting
  • Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
  • Encompass experience
  • Strong math and analytical skills
  • Excellent written and verbal communication skills
  • Ability to prioritize, multi-task and meet deadlines
  • Strong organizational skills
  • Ability to handle competing priorities effectively and within established timeframes

Let's see if we're a good fit.

Customer Testimonials

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Joycelyn TaylorLocal Guude

“Best Thanksgiving ever—in our beautiful, new home!!! A heartfelt thanks to Ms. Nova Vorhis at Directions Home Loan!! For any issues we encountered, on purchasing our new home, Ms. Vorhis stepped in, took the ball and ran with it.”

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April GranierLocal Guide

“Directions Home Loan made this experience so easy and stress free. Bryan never got frustrated by me asking 100 questions or pulling different scenarios, and he clearly laid out all my options. Great experience!!”

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Lisa Reyna (Texas Mom)Local Guide

“I have used Directions Equity for a few mortgages in the past and always have a great experience. I work with Bryan Curtis and really appreciate his knowledge and patience with communications. He really takes time to explore options and give me recommendations. And we’ve always made it to close without issues on schedule!”

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Anthony BurnsLocal Guide

“I had the pleasure of working with Will Alston at Directions Home Loan, and I could not asked for a better experience. He made purchasing my first property such a relaxing experience and I won't go anywhere else as I build my portfolio. 11/10 would recommend to friends and family. This is a team that works alongside you to make it happen!”

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Victor FLocal Guide

“I recently had the pleasure of working with Angel Lambert to purchase my first home! Having her expertise, support, and guidance was essential in navigating and ensuring a seamless transaction and closing! I highly recommend Angel. Directions is very lucky to have her!”