JOB TITLE:  LOAN PROCESSOR REPORTS TO: Processing Manager EXEMPT/NON-EXEMPT: Non-Exempt  LOCATION: McAllen, TX SUMMARY:  This position will be responsible for ensuring the timely and accurate processing of all loans originated by our loan officers. ESSENTIAL DUTIES AND RESPONSIBILITIES Core duties and responsibilities include the following:

• Prepares mortgage loan information and application for presentation to the underwriter.
• Collects from borrowers, documents about income, employment, monthly bills, bank balances and anything credit and debt related.
• Makes sure all proper documentation is included, that all numbers are calculated correctly and double checked, and that the loan file is stacked in the proper order according to the company’s stacking order checklist.
• Verifies credit report, fraud guard check and employer to verify accuracy of information.
• Provides customer service to all internal personnel, vendors and external customers.
• Verifies application data is complete and meets established standards and related disclosures meet regulatory compliance.
• Prepares and distributes processing pipeline reports to all parties for updates.
• Collects property related information to include for underwriting submission which includes appraisal reports, purchase contracts, title commitments and various title related documents.
• Coordinates, obtains and reviews pre-closing conditions, including surveys, title work and hazard insurance requirements.
• Inputs all data into the appropriate software applications.
• Ensures accuracy of data for each loan.
• Assists with training of new staff.
• Adheres to all applicable compliance regulations, including Bank Secrecy Act , Truth in Lending Act, Equal Credit Opportunity Act, Real Estate Settlement Procedures Act, Fair Lending, Safe Act, Right to Financial Privacy.

    EDUCATION AND/OR EXPERIENCE  

• High school diploma or GED; one year certificate from college or technical school a plus
• 1-5 years of recent processing experience in the mortgage industry.
• Proficiency in conventional, FHA and VA loans; experience with CHFA, USDA and 203k is a plus
• Basic understanding of loan processing and closing policies, procedures, documents, underwriting requirements, governmental and agency requirements, terminology and automated processing systems
• Basic understanding of credit policies and approval processes
• Computer proficiency, particularly with Microsoft Office Suite

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JOB DESCRIPTION – SOCIAL MEDIA CONTENT DESIGNER

JOB TITLE Social Media Content Designer

REPORTS TO Branch Manager and Marketing Director

EXEMPT/NON-EXEMPT Exempt

SUMMARY

As a Social Media Content Designer, you will be responsible for managing the social media channels and creating visually appealing content. You will collaborate closely with the Branch Manager and Marketing Director to develop and execute marketing strategies aimed at increasing brand awareness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create engaging and visually appealing content for all social media platforms • Ensure all content adheres to brand guidelines and compliance regulations • Create and edit engaging videos • Manage digital marketing channels including advertising, social media advertising, and email marketing. • Ensure consistency and quality of campaigns • Performs other related duties as assigned • Create content that is in alignment with marketing and advertising policies and that is approved by the Marketing Director prior to distribution or publication

REQUIRED SKILLS AND ABILITIES

• Excellent verbal and written communication skills. • Understanding of market developments. • Understanding of marketing strategies and practices. • Excellent interpersonal and customer service skills. • Strong Understanding of social media platforms • Strong Understanding of Consumer Direct Business • Proficient with Microsoft Office Suite, Adobe InDesign, Social Media Platforms

EDUCATION AND/OR EXPERIENCE

• Bachelor’s Degree in marketing preferred • 2-5 years in a Social Media and Content Development role preferred • 2 years in video creating and editing

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift 50 pounds at times.   [gravityform id="6" title="false"]

REPORTS TO Chief Administrative Officer

EXEMPT/NON-EXEMPT Exempt

 

SUMMARY

This position will be responsible for organization-wide systems and information related to servers, network, and other computer systems at Directions Equity, LLC dba Directions Home Loan. As an IT Manager you will oversee the daily operations, manage, and provide direction for IT Support team members. The IT Manager should be resourceful and ensure that all operational and technology infrastructure runs smoothly and efficiently.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Install, configure, and maintain new hardware and software for: servers, data/voice networks, storage systems, workstations, and server room • Maintain integrity of the network, server, and security • Troubleshoot network, systems, and applications and identify operational issues. • Oversee and provide guidance to IT Support staff. • Work with vendors for support and maintenance. • Maintain and organize all IT related assets, software, and licensing. • Development and maintain technical documentation. • Perform analysis of IT needs and make recommendations on orders. • Work with the IT ticketing system to track requests and projects • Maintain communication with IT Leadership to understand ongoing issues. • Prioritize issues based on severity and update staff. • Work with the IT Department in planning and implementing IT projects. • Exemplify a customer service attitude.   [gravityform id="6" title="false"]

REPORTS TO: CEO EXEMPT/NON-EXEMPT: Exempt SUMMARY As Branch Manager, you manage branch staff activities including the origination, processing, closing and funding of mortgage loans within the branch. Assure excellent quality service is provided to our customers. Anticipates and prepares for the continued growth of the branch and recruits and trains new employees. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages a staff of Loan Officers Loan Partners, Loan Processors, Jr Processors, and Processing Support Liaisons.
• Recruit, hire, train, develop, coach, and lead a high-quality team.
• Track, monitor, and manage all staff hours and overtime to maintain productivity and SLA’s.
• Manage branch productivity and performance to meet or exceed monthly goals
• Constantly communicate and collaborate with other departments regarding loans submitted to those departments to achieve the best outcome for loan.
• Resolve, escalate, or remedy customer service issues in a professional manner.
• Implement new processes on a branch level
• Work closely with Marketing to develop strategies for branch growth
• Other duties as assigned

DESIRED SKILLS AND EXPERIENCE

• 5+ years of mortgage loan origination, funding 7+ loans per month
• Minimum of 3 years managing experience
• Active NMLS in goodstanding
• Advance knowledge of mortgage origination and compliance
• Demonstrated ability to work in a demanding, fast paced, team-oriented setting
• Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
• Encompass experience
• Strong math and analytical skills
• Excellent written and verbal communication skills
• Ability to prioritize, multi-task and meet deadlines
• Strong organizational skills
• Ability to handle competing priorities effectively and within established timeframes

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REPORTS TO:  BRANCH MANAGER EXEMPT/NON-EXEMPT: Non-Exempt SUMMARY As Loan Officer, you are responsible for building strong relationships with clients and providing excellent customer service.  Thoroughly walking borrowers through the mortgage loan process and act as a liaison between clients and internal staff.  ESSENTIAL DUTIES AND RESPONSIBILITIES

• Obtain complete and accurate 1003 and collect supporting documentation
• Answer client inquiries regarding rates and products
• Maintain productivity according to SLA
• Constantly communicate and collaborate with other departments regarding loans submitted to those departments to achieve the best outcome for loan.
• Manage an accurate CRM
• Work with Marketing department to create and distribute compliant material
• Other duties as assigned

DESIRED SKILLS AND EXPERIENCE

• 1+ years of mortgage loan origination, funding 2+ loans per month
• Excellent knowledge of mortgage origination and compliance
• Active NMLS License is good standing
• Ability to multitask and prioritize efficiently
• Demonstrated ability to work in a demanding, fast paced, team-oriented setting
• Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
• Encompass experience
• Strong math and analytical skills
• Excellent written and verbal communication skills
• Ability to prioritize, multi-task and meet deadlines
• Strong organizational skills
• Ability to handle competing priorities effectively and within established timeframes

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