February 28, 2024 | BY DIRECTION HOME LOAN








SUMMARY The Compliance and QC Officer is primarily responsible for managing Compliance and Quality Control efforts as they relate to complex federal and state regulatory requirements, including, but not limited to Fair Lending, privacy, and consumer protection laws and regulations as applicable to mortgage banking operations by performing the following duties.






Core duties and responsibilities include the following:


  • Develops, initiates, maintains, and revises policies and procedures for the general operation of the federal and state compliance program and its related activities.
  • Manages compliance policies and procedures to ensure all compliance requirements are met by working with department leaders; investigates and mitigates compliance and privacy issues to resolution; and consults with the General Counsel’s office to resolve difficult legal compliance and/or privacy issues when necessary.
  • Responsible for the general operation of the compliance and privacy programs and its related activities to prevent illegal, unethical, or improper conduct to include managing the day-to-day operation of the programs.
  • Identifies areas of compliance and privacy vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or manage similar situations in the future.
  • Acts as an independent review and evaluation body to ensure that compliance and privacy issues/concerns are being appropriately evaluated, investigated, and resolved.
  • Responds to alleged violations of rules, regulations, policies, and procedures pertaining to compliance and privacy by recommending the initiation of investigative procedures and develops and oversees a system for uniform handling of such violations.
  • Monitors and reports result of the compliance of the company and provides guidance for the senior management team on matters relating to compliance and privacy.
  • Works with the Human Resources to institute and maintain an effective compliance communication program and to develop an effective compliance training program, including introductory training for new employees as well as ongoing training for all.
  • Stays abreast of compliance and privacy laws and requirements by attending seminars, subscribing to pertinent publications, working with insurance carriers, communicating with regulatory agencies.
  • Ensures all license and continuing education requirements are kept current.
  • Creates Compliance Manual for company and communicates changes and follows through to ensure that updates are implemented by random audit processes.