LOAN PARTNER

JOB TITLE: LOAN PARTNER

REPORTS TO: Loan Officer/Branch Manager

EXEMPT/NON-EXEMPT:  Non-Exempt

SUMMARY

This position is primarily responsible for supporting one or more loan officers and serving as a contact point for customers to resolve issues and/or difficulties across multiple departments that directly impact the ability to do business with the company by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs many data input functions including but not limited to inputting files into Loan Origination System and inputting files into Automated Underwriting System(s).
• Sends out all required disclosures so that the bank is in compliance.
• Performs many clerical functions including faxing documents, preparing correspondence, making copies of borrower information, filing, etc.
• Helps the Loan Officer by ordering in-file credit reports and completing all the pre-qualification application, worksheets, approval, and denial documents.
• Maintains and updates the Loan Officer’s customer database, mails thank-you notes to customers and Realtors, implements the Realtor and customer postcard campaigns, prepares fliers and rate sheets and other marketing items. Helps with coordinating open house luncheons, Realtor gifts, holiday parties, etc.
• Orders credit reports, case numbers, appraisals, title insurance, flood letters, and other services required to close the mortgage transactions.
• Strives to fill-in, when possible, for the Loan Officer when unavailable. Answers Loan Officer’s phone, returns calls, and attempts to find answers to the customers’ questions by coordinating with the Loan Officer, Processor and Closer.
• Calls leads, collects borrower financial information, pulls borrower credit information, processes borrower information through our online approval system
• Analyzes borrower credit for pre-approval or denial of loan applications
• Educates borrowers on the loan process, risks and benefits of loan alternatives and types of loan programs that best meet their needs
• Requests and gathers all loan documentation including borrowers’ income and asset information
• Facilitates application process by interfacing with customer in taking complete applications.
• Requests documentation from borrowers
• Discusses products and pricing at the request of, or in the absence of, the loan officer
• Takes all initial inquiry calls for pre-qualifications and review data with loan officer
• Acts as liaison between loan officer, branch, and processing center (if applicable) and coordinates submissions and closings.
• Acts as the primary liaison with group of established realtors (20-30) to allow loan officer to concentrate on generating new business
• Reviews complex files
• Identifies potential problems with loan applications and arrive at workable solutions prior to submission to processing.
• Manages pipeline, including updating loan officer on pipeline status and updating borrowers and builders on status of loan.
• Watches for and prevent pipeline fallout and quote rate to pipeline floats
• Coordinates and manages marketing to buyers, sellers, realtors, and builders
• Assists in staffing Realtor/builder open houses and trade shows
• Establishes with loan officer annual number of loans required to fund and close and/or incremental increase in loan officer(s)’s annual production
• If applicable, supports loan officer(s) to achieve high usage of laptop originations.
• Provides a high level of customer service to both internal and external customers.

DESIRED SKILLS AND EXPERIENCE

Other Skills and Abilities

• Excellent customer service skills
• Excellent written/oral communication
• Excellent organization skills
• Ability to demonstrate control, flexibility.
• Ability to maintain quality and high productivity when dealing with customers and changing work demand
• Must demonstrate knowledge of the industry in terms of laws and regulations, including the Bank Secrecy Act relative to his/her job responsibilities.
• Computer proficiency, particularly with Microsoft Office Suite
• Experience with mortgage software, such as Calyx Point, Encompass, Data Track or Empower
• Minimum of 3 years of Mortgage Lending experience.
• MLO License preferred but not required