June 5, 2024 | BY DIRECTION HOME LOAN

IT MANAGER

REPORTS TO Chief Administrative Officer

EXEMPT/NON-EXEMPT Exempt

 

SUMMARY

This position will be responsible for organization-wide systems and information
related to servers, network, and other computer systems at Directions Equity, LLC dba Directions Home Loan. As an IT Manager you will oversee the daily operations, manage, and provide direction for IT Support team members. The IT Manager should be resourceful and ensure that all operational and technology infrastructure runs smoothly and efficiently.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Install, configure, and maintain new hardware and software for: servers, data/voice networks, storage systems, workstations, and server room
• Maintain integrity of the network, server, and security
• Troubleshoot network, systems, and applications and identify operational issues.
• Oversee and provide guidance to IT Support staff.
• Work with vendors for support and maintenance.
• Maintain and organize all IT related assets, software, and licensing.
• Development and maintain technical documentation.
• Perform analysis of IT needs and make recommendations on orders.
• Work with the IT ticketing system to track requests and projects
• Maintain communication with IT Leadership to understand ongoing issues.
• Prioritize issues based on severity and update staff.
• Work with the IT Department in planning and implementing IT projects.
• Exemplify a customer service attitude.