May 6, 2024 | BY DIRECTION HOME LOAN

Branch Manager, Producing

REPORTS TO: CEO

 

EXEMPT/NON-EXEMPT: Exempt

 

 

SUMMARY

As Branch Manager, you manage branch staff activities including the origination, processing, closing and funding of mortgage loans within the branch. Assure excellent quality service is provided to our customers. Anticipates and prepares for the continued growth of the branch and recruits and trains new employees.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

 

  • Manages a staff of Loan Officers Loan Partners, Loan Processors, Jr Processors, and Processing Support Liaisons.
  • Recruit, hire, train, develop, coach, and lead a high-quality team.
  • Track, monitor, and manage all staff hours and overtime to maintain productivity and SLA’s.
  • Manage branch productivity and performance to meet or exceed monthly goals
  • Constantly communicate and collaborate with other departments regarding loans submitted to those departments to achieve the best outcome for loan.
  • Resolve, escalate, or remedy customer service issues in a professional manner.
  • Implement new processes on a branch level
  • Work closely with Marketing to develop strategies for branch growth
  • Other duties as assigned

 

 

DESIRED SKILLS AND EXPERIENCE

  • 5+ years of mortgage loan origination, funding 7+ loans per month
  • Minimum of 3 years managing experience
  • Active NMLS in goodstanding
  • Advance knowledge of mortgage origination and compliance
  • Demonstrated ability to work in a demanding, fast paced, team-oriented setting
  • Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
  • Encompass experience
  • Strong math and analytical skills
  • Excellent written and verbal communication skills
  • Ability to prioritize, multi-task and meet deadlines
  • Strong organizational skills
  • Ability to handle competing priorities effectively and within established timeframes